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Terms and Conditions


User Agreeement

Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By accessing, using or obtaining any content, data, materials, information, products or services through our site, you agree to observe these terms and conditions. If you do not agree with any part of the following terms and conditions, please do not use this site.


The content and information on Guatemalainns.com (including sub-sections), as well as the infrastructure used to provide such content and information (this includes, graphic design, graphic reconstructions, photos, logos, and images) is proprietary to Guatemalainns.com and/or its suppliers and providers. You will not copy, reproduce, republish, upload, post, transmit, distribute, sell or re-sell, transfer, modify, display, perform, publish, license, create derivative works from, any content, data, materials, information, software, products, or services obtained from this Web site, but you may download and print one (1) copy of the materials presented on our site on a single computer for your personal, non-commercial use.

Your use of and access to our site do not grant you any license or right to use any of the Marks.

Guatemalainns.com has all rights reserved. Other product and company names mentioned, logos and photos presented on our website may be the trademarks of their respective owners.

Use of Guatemalainns.com

Guatemalainns.com offer information to assist visitors in determining the availability of travel-related goods and/or services and to make legitimate reservations and/or transact business with suppliers, and for no other purposes. By using and accessing this Web site, you warrant that you will not use this Web site for any purpose that is illegal or prohibited by these terms and conditions. You warrant that you are at least 18 years old to make reservations or obtain and purchase products and services through our site. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation.

You agree to supervise all usage of this Web site by minors when submitting information under your name or account.

By using this website, you warrant that will be responsible when obtaining travel-related goods and services, as well as making reservations; you understand that the abuse or the travel reservation services (making several reservations at different places for the same purpose) is illegal and it brings damages directly or indirectly to our suppliers.

You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site during your travel to Guatemala.

Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws.

If you are making a reservations, please be aware that availability of accommodations for extra unexpected guests is not guaranteed by Guatemalainns.com and the hotel involved.

Privacy Policy

In this statement we would like to let you know that it is our primary purpose to keep and maintain your information private and secure.

One of our most important business functions is the protection and privacy of the information that you kindly share with us.

We collect Personal Information that is necessary for us to provide you with the services offered on our site. This Personal Information includes your name, e-mail and mailing address, billing address and telephone number. Making a reservation request, Guatemalainns.com will only share your Personal Information (not including credit card number or billing information) with our authorized service providers that perform certain services or functions like online prepaid reservations or other services requested by you.
Please note that Guatemalainns.com will never rent or sell your personal information to anyone.

Credit Cards we accept

We accept Visa, Master Card, American Express and JCB,


All credit card operations are made "by fax". The security of the information you provide is vitally important to us. We take security measures to avoid the loss, abuse, illegal access or alteration of sensitive information under our control. To ensure the security of your personal information we are merchants of Moneris Solutions Canada and American Express Canada

Links to other websites

Our site contains links to other sites that we do not operate or control. We are not responsible for these other sites in any way. We provide these links for your reference and convenience.

Hotel Reservations

Please note: Our hotel reservation policies are based on all Guatemala hotel policies. All Guatemalainns.com hotel reservations are prepaid. Your credit card will be charged when you complete your reservation process by submitting your payment info. The total charge includes taxes and in most cases, breakfast. All hotel reservations made by Guatemalainns.com are guaranteed. Other hotel services like laundry service, fax & phone calls, parking, room service and other, are not included on our rates. Guests must be at least 18 years of age at time of making your reservation. High Season rates and policies apply during: Easter Week and Christmas - New Year holidays. If you are making your reservation during high season in Antigua, remember that a minimum of 5 nights will be charged to your stay. (depending on individual hotel policy)

Cancellations and reservation changes

Please note: These cancellation policies follow the same cancellation policies given by all hotels in Guatemala.

Bookings are subject to a 25 USD fee for any CANCELLATION. If cancellation occurs within 32 HOURS, a one-night charge will be assessed.

No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given.

No refunds will be issued by no-shows.

Please do not call the hotel directly to make changes or cancel your reservation, as their agents will not be able to change or issue refunds for these special rates.

Cancellations can be made online, contact us for more information. Do not forget to include your reservation ID number; otherwise we won’t be able to make the cancellation or changes you request properly.


We at Guatemalainns.com work and do our best to make your travel to Guatemala easier and comfortable.

We appreciate you choosing our services and products.

Enjoy your stay in Guatemala!